Lightning Fast Response
Get answers within 4 business hours
Expert Technical Support
Dedicated engineers ready to help
Worldwide Coverage
Round-the-clock email support globally
Send us a message
Get in touch
"Every message matters to us. We're passionate about helping you extract maximum value from your documents. Your success with eScanX is our top priority — reach out anytime."
— The eScanX Team
Direct Email
Support & Technical: support@erichsol.com
Sales & Partnerships: sales@erichsol.com
Typical response: 2-4 business hours
Developer Resources
API guides, code samples, and integration tutorials
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Built by Erichsol Oy, Finland — innovating document intelligence solutions
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Technical Support
Get help with API integration, troubleshooting, and best practices from our engineering team
Enterprise Solutions
Custom integrations, dedicated account management, and tailored SLAs for large-scale deployments
Frequently Asked Questions
Quick answers to common support questions
What is your typical response time?
Email: within 4 hours for all plans. Enterprise customers get priority support with guaranteed SLA.
Do you offer technical implementation support?
Yes! All paid plans include technical support. Professional and Business plans get email support, while Enterprise plans include dedicated technical account managers.
Can I schedule a demo or onboarding call?
Absolutely. Business and Enterprise customers can schedule onboarding calls. Contact sales@erichsol.com to arrange a personalized demo.
What languages do you support?
Our support team provides assistance in English. Our OCR engine supports 50+ languages for document processing.
How do I report a bug or request a feature?
You can submit bug reports and feature requests through your dashboard, via email, or through our developer portal.